![]() New-Item -ItemType Directory -Path 'C:\Temp\Intune\Build\Remote Help' -ErrorAction Silentl圜ontinue | Out-Null New-Item -ItemType Directory -Path 'C:\Temp\Intune\Build' -ErrorAction Silentl圜ontinue | Out-Null New-Item -ItemType Directory -Path 'C:\Temp\Intune' -ErrorAction Silentl圜ontinue | Out-Null └───Output New-Item -ItemType Directory -Path 'C:\Temp' -ErrorAction Silentl圜ontinue | Out-Null The resulting RemoteHelp.intunewin will be located in the C:\Temp\Intune\Output folder. The PowerShell script below will automatically create this structure, and wrap the Remote Help App into a format that can be used with Endpoint Manager (Intune). ![]() When using this tool I prefer to create the following structure on my machine that can be reused for packaging applications in the future. Since the Remote Help App is an exe file, we need to wrap it using the Microsoft Win32 Content Prep Tool. Deploying the Remote Help AppĪfter we have configured our settings in the Endpoint Manager admin Center, we can package the Remote Help App and deploy it to our clients. Note that the helper and the receiver must be within the same organization (tenant), and it will not be possible to assist users outside your own organization. ![]() Specify if Remote Help should be enabled and if administrators can assist on non-enrolled devices. Remote Help can be enabled or disabled for the tenant by navigating to the Tenant Administration page, then selecting Connectors and Tokens. So what’s the catch? Well Microsoft is considering making this a premium feature, meaning that it will be available to everyone during the private preview and might require an additional licensing once the product is released (general availability). Remote Help builds on Quick Assist, a remote assist solution built into Windows that most administrators is familiar with. ![]() The feature is being rolled out over the next coming weeks and will enter general availability in early 2022. The new Remote Help solution built into Endpoint Manager allows for rapid troubleshooting and remediation of issues on clients, by allowing administrators and support personnel to view or remote control devices without the need for third-party software. A feature that has been absent from Microsoft Endpoint Manager (Intune) for a long time, is the ability to remote control and assist the endpoints that are being managed.
0 Comments
Leave a Reply. |